Customer Support Agent — Italian, German or English
Look after the customers of European companies by phone, chat, email and tickets — in their own language, in their time zone.
What you'll do
- Answer customer calls, chats, emails and tickets for one client brand
- Solve order, account and product questions end to end
- Log every contact accurately in the client’s own tools
- Hand on complex cases with clear notes so nothing is lost
- Work to agreed quality and response-time targets, reviewed weekly
What you bring
- Fluent Italian, German or English — written and spoken
- A second language is a strong plus
- Calm, clear communication, including with frustrated customers
- Comfortable learning new software quickly
- Previous customer-facing experience helps, but is not required
What we offer
- Paid training before you start on live work
- International clients in Europe and the Gulf
- A team lead who supports you day to day
- A clear path to grow into senior and lead roles
- Our office in Tirana